(6-6-19) This has been a weird experience with a recent mail order from Breck’s.

When I wrote to customer service to ask them a question about a ‘Red Cloud‘ hosta (bare root) I just purchased, not to complain about it but to ask if it was a tissue culture ‘surprise’. The one I received looked more like a ‘Red Cloud‘ sport named ‘The British Are Coming‘. Remember as you read this I am not complaining in my email to them about the hosta they sent, just asking a question. I really still like what they sent me.

My first email to Breck’s

Sent: Monday, May 20, 2019 10:36 PM
To: service@brecks.com
Subject: Are your Hostas from Tissue Culture

First of all I just purchased two hostas (White Feather and Red Cloud) from you, both are doing great.

But my Red Cloud doesn’t look at all like the picture on your site…but it has a great look. There is a sport of ‘Red Cloud‘ named ‘The British Are Coming‘ and it looks more like that then ‘Red Cloud’.

Here is the picture of what I received—

red cloud
Red Cloud???

Still a great looking hosta…most likely the change could be caused when it was done in the tissue culture process.

Hope you can help me out…Dave

Here is the reply we received –

Dear Dave:

Thank you for contacting us. Unfortunately, with the information provided in your email. I am unable to locate your account.

To complete your request, please provide the following information:
Full name as shown on the account
Complete mailing (billing) Address with Postal Code
Account # Order # (if applicable)
Email address(es) that may be associated with your account
As soon as we receive the information listed above, we’ll be able to process your request.

Soooo….I sent them a link to our article in reply in hopes of getting the answer I wanted…

This is the reply we received after I sent the above information.

Dear Dave:

Thank you for contacting us. I am sorry to hear that your Red Cloud Hosta bloomed in wrong color. It seems that you have received a wrong item. It is very disappointing and I can understand that.

Unfortunately, with the information provided in your email I am unable to locate your account.

To complete your request, please provide the following information:

Full name as shown on the account
Complete mailing (billing) Address with Postal Code
Account # Order # (if applicable)
Email address(es) that may be associated with your account

As soon as we receive the information listed above, we’ll be able to process a merchandise credit or a replacement (if available).

This is the reply we received after I sent the above information…really? Wow free hostas…ok you offered.

Thank you for contacting Breck’s. I am sorry to hear your hosta bloomed in the wrong color. I was able to locate order number xxxx placed on account number xxxx. Unfortunately, item number 63736 Red Cloud Hosta is no longer available at this time and will not be able to be reshipped. However, I was able to issue a replacement certificate to you in the amount of $25.92. The reference number for this credit is xxxx. You may apply this to any future order. It does not expire and will remain on your account until you choose to use it.

The three replies came from three different customer service reps, plus a call to Breck’s to use my replacement certificate (this is another story how the call went). A good lesson can be learned… when you have a service handle your customer service, make sure you keep an eye on how they handle ‘your customers‘ and ‘your money‘.

All I wanted to know was what they thought it was and if the mix-up could have been because it was an overlooked tissue culture sport…never wanted more then that. Both the hostas I received are still looking good and growing well…although I ordered a ‘Red Cloud‘ the possible sport is pretty nice.

Oh yeah…I was able to pick up two hostas with the credit – Banana Kid and  Bressingham Blue, most of the other listings were out of stock.

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